Privacy Policy

Last updated: 12 January 2026

LeadLoop (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website or use our services.

LeadLoop is a product of KLASIQA LIMITED (Company No. 15183611).

1. Who We Are
Business name: LeadLoop

Company: KLASIQA LIMITED (15183611)

Email: info@leadloop.co.uk

Phone: +44 7700 144895

2. What Data We Collect
We may collect and process the following categories of personal data:

a) Information you provide to us
Full name
Business name
Email address
Phone number
Any details you submit via forms, surveys, chat widgets, WhatsApp, or email
b) Information collected automatically
When you visit our website, we may collect:

IP address
Browser type and device information
Pages visited, time on site, and referral sources
Cookies and tracking data (see Cookie Policy below)
c) Client service data (where applicable)
If you become a LeadLoop customer, we may process:

CRM records and lead information added by you
Appointment booking information
Message logs (SMS/email/WhatsApp) if integrated
Website form submissions routed into your system
Note: For client CRM systems, LeadLoop may act as a data processor, while the client is typically the data controller.

3. How We Use Your Data
We use your information to:

Respond to enquiries and provide quotes
Provide, manage and maintain our services
Set up automations, websites, CRM features, or integrations
Communicate with you about support, updates, or service notices
Improve our website experience and performance
Protect our business from fraud, spam, and misuse
Comply with legal obligations

4. Legal Basis for Processing
Under UK GDPR, we process your personal data based on:

Consent (e.g., marketing emails/cookies)
Contractual necessity (to deliver a requested service)
Legitimate interests (service improvement, fraud prevention, communication)
Legal obligation (accounting/tax compliance)
5. Marketing Communications
We may send marketing emails or messages if:

you opted in, or
we have a legitimate interest and you have not opted out.
You can opt out at any time by contacting info@leadloop.co.uk.

6. Sharing Your Data
We do not sell your personal data.

We may share your data with trusted third parties only when necessary, such as:

website hosting providers
email/SMS providers
analytics tools (e.g., Google Analytics)
payment processors (if applicable)
CRM / automation platforms (e.g., Go High Level or similar tools used to deliver the service)
These parties only receive data required to perform their function and are required to protect it.

7. International Transfers
Some service providers may store or process data outside the UK. When this happens, we ensure appropriate safeguards are in place (such as contractual protections).

8. Data Security
We implement reasonable technical and organisational measures to protect personal data from loss, misuse, unauthorised access, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

9. Data Retention
We keep personal data only as long as necessary:

for the purpose it was collected
for ongoing client relationships
to meet legal and accounting obligations
to resolve disputes or enforce agreements
You may request deletion where applicable.

10. Your Rights
Under UK GDPR, you have rights including:

access your personal data
correct inaccurate data
request deletion (“right to be forgotten”)
restrict processing
object to processing
data portability
withdraw consent (where consent applies)
To exercise your rights, email info@leadloop.co.uk.

11. Cookies
We use cookies and similar tracking technologies. Please read our Cookie Policy for full details.

12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last updated” date.