Privacy Policy

Last Updated: 15 May, 2025

At LeadLoop (“we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, services, or interact with us in any way.

We are based in the United Kingdom and operate in full compliance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

LeadLoop is a trading name of Klasiqa Limited that provides smart websites, CRM automation, lead capture, and digital marketing services for UK-based service businesses.

If you have any questions, please contact us at:

📧 Email: [email protected]

🌐 Website: www.leadloop.co.uk

2. What Information We Collect

We may collect and process the following information:

• Personal information: name, email address, phone number, business name, etc.

• Account details: login credentials (where applicable)

• Lead data: information you collect via your forms or chatbot (owned by you)

• Usage data: how you use our site or services (via cookies and analytics)

• Communication history: emails, chats, or form submissions

3. How We Use Your Information

We use your information to:

• Provide the services you request (e.g. smart website, CRM, chatbot)

• Communicate with you (e.g. onboarding, support, updates)

• Improve our services and customer experience

• Monitor website performance (via analytics tools)

• Comply with legal or regulatory obligations

We will never sell or share your personal data for marketing purposes without your explicit consent.

4. Lead Data and CRM Usage

When you use our platform or services to collect lead data from your own customers (e.g. via website forms, chatbots, automations), you are the Data Controller of that information. LeadLoop is the Data Processor acting on your behalf.

You are responsible for obtaining proper consent from your users where required.

We do not access, use, or share your customer lead data unless explicitly required to provide support or resolve a technical issue.

5. Cookies and Analytics

Our website uses cookies and similar technologies to:

• Understand how visitors use the site

• Improve user experience

• Track marketing performance

You can manage or disable cookies through your browser settings.

6. Legal Basis for Processing

We process your data under the following lawful bases:

• Consent – when you opt into emails or provide info voluntarily

• Contract – to deliver the services you have paid for or requested

• Legitimate Interest – to improve services, prevent abuse, and monitor platform usage

• Legal Obligation – to comply with applicable UK laws

7. How We Store and Protect Your Data

• Data is stored on secure, GDPR-compliant servers

• We use strong encryption and access controls

• Only authorised team members can access your data

• We retain data only as long as necessary for the purpose collected

8. Sharing Your Information

We may share your information with:

• Trusted third-party service providers (e.g. CRM platforms, email tools)

• Payment processors (e.g. Stripe, PayPal)

• Legal authorities if required by law

We ensure all third parties are GDPR-compliant and only process data as needed.

9. Your Rights Under UK GDPR

You have the right to:

• Access your data

• Correct inaccurate data

• Request deletion of your data

• Object to certain types of processing

• Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “last updated” date. Continued use of our site or services implies acceptance of any updates.